Jumping Jack

Payment in full is required for pre-orders. A book on pre-order will be shipped approximately one week prior to its official release, but may be delayed due to circumstances beyond our control. You will receive an email when the book has been shipped. Pre-orders cannot be cancelled, but may be returned in line with our returns policy. 

We offer standard postage services at cost provided by Australia Post to all destinations, which varies by weight and destination (Australia, New Zealand, and Rest of World). 

We aim to dispatch Australian book orders within two working days and worldwide orders within five working days. 

Australia Post standard delivery schedule is between 3-5 days after postage within Australia; up to 7 working days to New Zealand; and up to 15 working days elsewhere in the world. You will receive an email from us when your order has been despatched.

These times may be slower due to the Covid pandemic.

If you do not receive your order within the anticipated delivery time, please let us know and we will make inquiries of the postal service. 

We also offer a self pick-up option at Balgowlah Heights Shopping Village in Sydney.

You may return most new, unopened items within 10 working days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We do not accept returns of digital books or audio books.